Door Deals, the complete online door package with great customer service.

Delivery

How much does delivery cost?

If you have items in your basket, you will get the opportunity to calculate the delivery charge based on your details as part of the checkout process. You can also see our charges as listed in the table below:

How long will my order take to be delivered?

Here at www.doordeals.co.uk we try to deliver any order as quickly as is possible. However, it’s often very difficult to give an exact delivery lead time at the point of order due to the many different factors involving a large range of different products. If you have any time constraints at all, please don’t hesitate to get in touch!

It is very important to us that a door is delivered in the same condition that it leaves our warehouse, for that reason we take time to package the doors well and carefully choose a delivery method to suit the product and customers location. This means that your items will arrive either via one of our own vehicles or with our specialist couriers.

I need my order for a certain date!

If you are working to a deadline we, as always, will do all we can to get the goods to you as soon as possible and within your required timescale. In instances where timescales are imperative, please give us a call (0114 2557800) or send an email with what you want, where you want it and when you want it for. We are an honest bunch and will let you know the realistic likelihood of meeting your requirements. One thing is for sure we ALWAYS aim to work around the customer, so please don’t hesitate to get in touch with any questions you may have.

Deliveries on our vehicles

We have our own delivery vehicles, specially customised for the delivery of doors and door items. Whilst our specialist couriers are chosen with reliability and quality in mind, we still prefer to be in full control of the delivery of items and therefore if it’s possible to get your order onto our own routes, we’ll take that option. Our drivers handle and carry doors on a daily basis and will take care to ensure that your items are in the same condition they were dispatched in.

Deliveries with our specialist couriers

We specially choose couriers with the reliability and quality of service in mind. For routes and times that we are unable to fulfil deliveries on our own vehicles, these couriers will be used.

How long to deliver solid doors or doors without glass?

For these kinds of doors we can usually turn round within 10 working days no problem. As we are growing as a company we are holding more and more doors in stock, so if it’s a stock item you choose, we can arrange delivery within the week or even offer a next working day service.

I want some glass with my door, how long does delivery take?

If the door you choose has only the ONE glazing option it probably means that we buy it in pre glazed. This keeps the delivery time’s down to within 10 working days. Again if they are stock items this timescale can be reduced to a week. Unfortunately due to insurance requirements we are unable to send glazed doors next day, unless there is a larger quantity (over 7 doors) we would then be able to palletise and send next day.

I require double glazed units…

For external doors (or indeed external French doors) where double glazed units are required, this can add extra time to the delivery process. We first have to get the doors. Once the doors are here only then can we order the Double glazed Units. These can take up to a week to arrive. We then have to package and send the doors onto our courier. We usually estimate that for doors with double glazing requirements we aim to deliver within three weeks of your order.

We aim to package all items as best we can, normally in cardboard boxe’s on glazed doors and with timber lippings to protect the top and bottom edges, to try to prevent damage to the items in transit. All items are thoroughly checked for damage before dispatch. However, we cannot account for problems during transit so please be sure to use the following procedure upon receiving your delivery, while the driver is STILL PRESENT and BEFORE signing for it:

1. Check the number of items is correct to what is on the courier’s delivery sheet.

2. Check the package over and if any part appears damaged or torn the consignment MUST BE signed for as damaged on the courier’s sheet.

3. Inspect the item as best you can while packaged, ideally unpack and check the item thoroughly.

If the package is damaged it MUST be documented on the couriers delivery notes. This is a condition of the couriers insurance that covers your item. Failure to do this will result in no cover for your item and replacements will be at your cost.

If the packaging is damaged but the goods are fine, then you need not take any further action. If the goods are damaged please follow the below instructions.

Damages

If the worst happens and your item is delivered damaged, please call us ASAP on 01142 557 800 to inform us. We will then organize for a courier to collect the item (if it has not been already returned). Once the item has returned to us we and we have checked it off, we will dispatch new goods to you AS SOON AS WE CAN.

NOTE: Replacements can only be sent free of charge if you have declared the item damaged on the couriers note. We reserve the right to refuse or charge for replacements if these steps have not been reasonably followed. We cannot be held liable for fitting costs incurred by goods arriving late or damaged. It is better to wait until you have the goods before you organize the fitting.

Returns

Subject to the provisions of clause 3 of the terms and conditions:

1. We need to be notified of any returns within 7 days of receipt.

2. Goods must be returned in the condition they are received in. e.g. in original packaging, not altered.

3. Any returns are the buyer’s responsibility to return to us. We can arrange collection at your cost.

4. Goods returned due to incorrect ordering or over ordering are subject to a 20% handling charge.

5. Postage costs cannot be refunded on any goods ordered in error.

6. Any refund will be given once the goods have been inspected after arriving back to us.

7. If the goods are faulty we will replace or refund in full.

8. We will not be held liable for fitting costs incurred by goods arriving late or damaged.

9. Any made to measure goods purchased may only be returned if faulty. If they are wrong due to your measurements being incorrect, and it has been made to the agreed sizes, we will not refund or exchange.

10. Any Slight second or part damaged goods cannot be returned.

11. For goods that are damaged we will either exchange them or provide a full refund. This does not affect your statutory rights as a consumer.

12. We reserve the right to refuse returns or refunds should the items not be returned to us in a saleable condition.