Here at Doordeals, we always welcome customer feedback as it helps us improve as a business and offer the best service possible to you, our customer. If you've previously ordered from Doordeals, we'd appreciate it if you'd be kind enough to give us your thoughts. Below is a selection of recent feedback we have received:
Trustpilot - We use an independent review site Trustpilot to collect honest feedback from our previous customers:
E-Mail Feedback - We always welcome feedback from customers via e-mail
As procurement director for one of the largest building contractors in the uk and a fellow for the chartered institute of purchasing & supply I am used to delivery and fulfilment issues with suppliers. Doordeals provide a high quality service from sales to delivery and product quality, not only a very easy to purchase website but great customer service, communication and support and would recommend Doordeals as a very strong contender to national builders merchants and other distributors. Keep up the great service!
My door has arrived and it's just great.
Your delivery driver Dave was helpful and very informative.
Thanks. Superb service.
Why can't all businesses be as professional as Doordeals?
Ordered French doors on wednesday and received them on Friday morning!
Very pleased with the quality of the product at a very a competitive rate. Also very reasonable delivery charge. Will definitely recommend.
Credit where credit is due I believe, and that certainly holds true for this company. I ordered two custom sized doors, because none of the commercially available doors would fit my situation. The service from start to finish was fantastic. Right through taking the order, from sending me a drawing to check measurements & design, to the finished product. To be clear the measurements are absolutely key, and they were perfect. The doors were superb quality to match existing design doors, and the fit was exactly as expected. 10 out of 10 as far as I am concerned, and I would be happy to reccomend to any of my friends.
Just wanted to say a big thank you for the amazing service you provided. The doors arrived safe and sound and look fantastic! I saw the same french doors on another site for nearly £400 and was going to settle on cheaper/ less attractive doors until I came across your site.
All the best.
Priyan (a very happy customer :))
I think you are a first class company and have found it a pleasure to deal with you.
From your excellent, easy and quick to use website to your high level communications and contact with the customer, the company presents itself as a seamless organisation.
One which I won't hesitate to do business with again.
Very many thanks - I shall send you a picture of our new Doordeals door once it's finished!
So I will try and keep this short, but WOW! what great service you gave me. I was expecting 7 - 10 days delivery but oh no? you got it to me on a Tuesday following an order on Sunday - very impressed.
The door is very good especially for the price, and I am a retired builder after 45 years in the trade!
I will be in my local this week and will tell everyone (all tradesmen/women wanting to retire) about your service and product.
The chap who delivered was really professional and very pleasant - a real pleasure to meet, especially after such a long drive.
Just so you can be certain of my comments, I may be Knacking on a bit, and will let you know if the door is as good as your supplying it, but I order stuff on line fairly often, but you guys are the best by a long, long, way, well done to you all, and thank you.
Shot door in this pm, now on bench, primer drying.
Do you know what,
I am really impressed with your company. You are so professional.
If anyone wants doors, you are the people to buy from.
Good Morning Doordeals,
A quick note to say thank you for your outstanding service throughout, from purchase to delivery. I've been really impressed by your efficiency, especially accuracy of delivery times and forecasts for our custom fire doors. You have made the whole process really straightforward!
We will definitely use you again and will recommend you-feel free to use this sound bite on your website reviews.
Good morning. The door arrived yesterday as planned, thank you very much. All in order and now I shall start work preparing the door for installation.
As one who spent a great deal of working life in the transport and distribution business I would like to congratulate you on your attention to detail with the delivery arrangements and the excellent communication. Home deliveries were always fraught with difficulty, especially in the days before internet and emails. We now have a whole new world of communication and you seem to have exploited it to the full. I expect it makes for a smooth operation in the actual process of effecting delivery. Having said that I do wonder why it is that the major internet companies such as Microsoft seem to be utterly failing to communicate with their global customers when failures occur? Perhaps I've got the wrong end of the stick?
Well done and thank you to all!
Best regards - John
I have received delivery of my door - Superb quality , superb customer care and superb delivery (delivery guy couldn't have been more careful and helpful).
Many thanks and I will have no hesitation in recommending your service.
My doors arrived today, very well packaged and in good condition. I’m delighted with them. Many thanks for keeping me informed and for a great service.
With Best Regards,
I just wanted to say thank you for our doors. We ordered from you and delivery was arranged for a few days later and they came last Friday. Our carpenter fitted them on Saturday and they look brilliant. Really good service and we were really pleased with the price. Many thanks.
Just taken delivery of the doors ... couldn’t be happier ... you’ve done a top job! A perfect match for what we have here already.
Really nice driver too – very helpful.
Thanks again for all the trouble and time you took to get the work done so well.
Thank you for the custom made fire doors. I found it difficult to locate a company that could supply these. The process has been very smooth and your service and communication very good. The doors are exactly as required and I am very happy with my order.
I would just like to say a big thank you to all at Doordeals for the amazing service I have received...Due to an error on our behalf you were extremely helpful and helped solve the issue quickly. Great job, will recommend your company to anyone in need of good quality doors. Thanks again x
We were very happy with the service; it was friendly and efficient and the doors are very well made and finished. We are very pleased with them and would certainly use your company again.
With best wishes, David Fletcher
I would like to let you know that I am very pleased with both the two doors and the service I have received from your company and would not hesitate to recommend you to others.
I received our stable door and we are over the moon with quality and craftsmanship well made and delivery was friendly helpful and on time many thanks for a great service and door.
Paul and Sally Ransley
Door received - many thanks. All okay. Your delivery driver, Dave Morris, very polite, helpful and punctual. A great service all round.
Hi Martin, doors just arrived, just to say thankyou for the wonderful service from the start, when you took my order, to the delivery driver who brought the doors, excellent service throughout,
Please tell your boss how pleased I've been with your company. Professional courteous and helpful throughout. Everything supplied exactly as promised with no fuss. And at a good price. What's not to like?
Thankyou for my order, I must say that your service was excellent even down to your driver who had been on the road all day his customer service was excellent, a very professional company
Will shop with you again soon.
Would just like to thankyou for my doors that I got delivered today, I found your service, delivery and prices great, delivery arrived in Scotland from sheffield in the time frame I was given, I would advise anybody that needs doors to place an order with you.thanks again.
Brilliant service and the door is just great.
Just a quick message to thank you for your service,
Right up to delivery date and time look forward to doing business in future.
Dear Doordeals Team,
My order was safely received mid Monday afternoon and I just wanted to let you know that I am delighted with the door, it is exactly what I wanted.
I hope your helpful delivery driver did not encounter to many problems with the rest of his journey as weather up here been very strong winds and snow on high ground.
I just wanted to write to say the doors we ordered from you are truly amazing in every way. they look like they have always been in our Edwardian house and it way money very well spent.
I have just this morning received the pair of French Doors ordered a couple of weeks ago, and I just wanted to say how delighted I am with the quality, this is the second set of door(s) I have purchased from you in the last few months, and I have say both sets really come up to the mark.
One minor point I don't think you do yourself justice on you web site, as the pictures do not show the quality that the products you produce.
The delivery service should also be commended, saying what day the delivery is planned, an ETA the previous evening and your driver could not have been more helpful offering to put them wherever I wanted them put.
Thank you, I don't normally have reason to offer praise like this.
Just a thank you from me for the External Hemlock 2XGM door you supplied. I have finally painted, glazed and fitted it, looks great.
The affordable custom door size service you offered saved me a lot of work, will highly recommend you in the future,
Thank you for the info email, much appreciated. Michael dropped the door off well inside your delivery time frame and am hugely delighted with product. It's well built and solid. I shall. most probably place an order with you for a couple of doors early next year.
Thank you for your good service.
Very pleased with door and your delivery driver phoned before and arrived spot on time. Very satisfactory.
I have just received my delivery from you and would just like to say its probably the best packed delivery i have received to date and what a pleasure it is dealing with your company and staff.
Thanks very much
Just to say my door arrived today and we are delighted. Its the second custom made we've had and they have both been value for money. Delivery was on time and the driver remembered where we are from last time.
Great work, thanks, Sue Hester
Just a quick email to say thanks for dealing with my order so professionally. The service throughout was excellent. I would recommend to anyone.
Absolutely first class service, excellent telephone support from a web based company excellent product.
After some delay due to weather conditions etc, the door is now fitted and we are extremely pleased with the result. A perfect fit, a good quality door and delivered exactly when I was told it would be.
I found your service excellent and you were very helpful during the ordering process so thank you very much.
If anyone I know needs a new door I would have no hesitation to recommend you.
Hi, I have received my front door today, and I would just like to say how impressed with every aspect of my purchase. Your communication has been excellent, the door looks great, the driver was helpful and it arrived on time.
So thankyou very much.
Dear Door Deals Team,
I would like to say that you have provided me with excellent details on my order all the way from going into the website for the first time, to taking delivery of my door. You kept me appraised of each step in the process, even down to the delivery drivers name and phone number in case I needed to contact him in an emergency. Over and above the call of duty!
The door is exactly what I wanted; great quality and value for money.
Keep up the good work, Best regards!
Just to let you know my doors arrived in perfect condition and dead on time.
Many thanks for your help and I would most certainly use you again and recommend you to other door hunters!
Please feel free to use this email in any way you feel may benefit your company.
Thank you for your fantastic service, doors arrived today. Will recommend to any family/friends looking for doors.
Just wanted to say thanks for a really great service.
This is the second door I've bought from you and I will, I'm sure, be back next year when we move house.
Like most people, we buy a lot of stuff online, and your company really is a shining example of how things should be done. Good quality products, fair prices and informative service throughout.
Thanks very much.
I have just taken delivery of our doors. A very pleasant young man, who wouldn’t let my husband help to carry them, very considerate.
I cannot thank you enough for the professional and courteous way in which you do business. The whole experience has gone very smoothly, delivery just as you promised, price was excellent, kept me informed, so thank you very much and well done. I wish all companies were so good.
Thanks very much for your efficient service. Our door arrived on time as planned and I'm very pleased with it.
A satisfied customer!
Many thanks for a superb service.
What a treat to deal with such a well organised company. The door looks great.
Dear Door Deals,
Thank you - doors arrived safely yesterday and are already in place!
Just a quick note to say that the driver who I think is called Steve was such a nice guy. Think he was having a tough time with vehicles which was not helped by us being so out of the way and the satnav taking him down a track with absolutely no turning places. Please don't fire him - he was so polite and helpful.
Many thanks for keeping us informed of status of our order so efficiently.
Dear Doordeals Team
Thank you for the invoice. I would like to say that the ordering process and your customer service has been excellent. I had 2 enquiries during the initial purchase phase and on both occasions I was given excellent advice by your sales support team.
Fingers crossed the doors are just as good.
Hi Doordeals people,
Am completely satisfied with the lovely door received today. Thankyou.
I also appreciate your communication throughout the whole process from order to delivery.
Wishing you all a merry Xmas and prosperous New Year.
I rarely have occasion to write to suppliers regarding the good service they have given but feel that I must compliment you on the quality of the support service that you provide.
I have been very impressed by the information received regarding the delivery of my order, which has kept me fully advised and which was only capped by your driver, Paul, contacting me five minutes prior to actual delivery to advise he was on his way.
This was extremely helpful and much appreciated.
Finally I must add that I am, so far, very pleased with the apparent quality of the actual door.
Thank you once again,
Door delivered as promised, it is a good quality redwood door at a reasonable price. I have fitted door and it looks very nice.
Thank you. A Purvis
I would like to say thank you to your team for the terrific service I received and for delivering my door so quickly and within the delivery slot allocated. I am very pleased with the quality of the door and it looks really well in situ.
Thank you again. Doreen Watkins
I am writing to say how very impressed I am with the service offered by your company. The process of selection and ordering on your web-site was very straightforward, the communications have been excellent throughout particularly concerning the delivery arrangements, the goods are first class and arrived when promised in perfect condition and, finally, the delivery driver was very friendly. On top of this, competitive prices! I’ll certainly be using you again and recommending you to others.
Thank you. R Thirkell
Many thanks; the door has just been delivered, bang on time. All in order, I have been most impressed with the overall service that you have provided.
Just wanted to say thanks and that your service is excellent with great feedback and information every step!
Thank you for providing excellent service. I’m really pleased with the door. It we delivered well packaged and in perfect order. I would wholeheartedly recommend you – not least for the range of products.
Regards, C Skinner
Received my door this morning, very pleased with it!
Very simple straight forward ordering process, also great communication following purchase, thankyou, will definitely recommend your company.
Many thanks, C Morley
A quick thank you for providing an excellent service. We were clear on what we were ordering from your website, your communication with us has been faultless, you kept your promises regarding information exchange, delivery timescales and delivery.
We are very and will not hesitate in recommending you to our family and friends.
Many thanks, R Osborne
The door was delivered this morning and it looks really great, thank you so much, we're very pleased with it.
We'll be placing our next order later today when we've checked the size.
Many thanks for the way you have dealt with the exchange.
Received my doors yesterday - very pleased with them - and just wanted to say how impressed I was with the whole ordering process, constant emails on progress, someone texted me photos to make sure I was happy with a slight variation... a real pleasure to deal with you, keep it up and show 'em how it should be done!
Best wishes - L Collard
Thank you very much for your prompt delivery of my door at 7-30am today. Very satisfied with the quality of the door and the young man who made the delivery was helpful and very polite.
In all it made it very worth while for me to use your company and will recommend you at any time
Many Thanks, Mr Swain
I picked the doors up from my dads last night and was very pleased with the quality of the doors.
When dealing with a company that I've not used before, I always think there will be a problem, but thank you for the doors. I will be dealing with you again.
Thanks, Mr German
Many thanks for the prompt delivery of the doors we ordered from yourselves. Your delivery was as described and the delivery driver was polite and very helpful to my wife when doors delivered. Thanks again,
As I was not available to sign for the delivery yesterday I wanted to inform you that the door I ordered with you arrived in perfect condition. May I take this opportunity to congratulate the company's policy re customer care; your level of communication is first class and far exceeds anything I have experienced before. I shall recommend Door Deals without hesitation.
It's not often I bother to leave feedback but I wanted to say what a pleasure it was dealing with your company. Before ordering I called with a question and spoke to a member of your sales team who was both informative and genuinely helpful in answering my questions. The moment the online order was placed I received confirmation emails confirming firstly that the door was in stock, that payment had been successfully taken, an invoice was attached separately and then an email telling me the couriers would be in touch. Within a couple of day's they did indeed call me and the door was delivered bang on time. I wish all online companies could be this efficient. I should also mention that the stable door I ordered was exactly as described - excellent.
Thanks Door Deals, look forward to dealing with you again!
I received a phone call from your driver ( Steve Fox ) today checking if I was available for an earlier delivery which I was, and my doors were subsequently delivered in good order by Steve and his assistant, who were both polite,helpful and personable.
Thank you for providing an excellent prompt professional service.
The second delivery of your doors came today at 7.45am...right in the middle of the suggested timeslot, just perfect.
Both deliveries have been made by a very pleasant, helpful driver....thank you for such excellent service.
Mr J Beale
Many thanks – excellent customer service we are grateful.
We are very pleased with the doors. Initially we ordered 4 doors to replace. They looked so good that we decided to order 2 more doors. They have all been fitted and look great. The service from Doordeals was great as well. Thank YOU
I received the patio doors we are very pleased with the quality and the way you dealt with my order , and very well packed.
Also the delivery was first class,
Thank you very much for the new door frame it arrived this morning.
Your fantastic service is much appreciated.
I have completed the online questionnaire regarding my satisfaction with the products I ordered, excellent for all.
However, there was not a place for my feedback on customer service which was unfortunate.
I deal with many suppliers from all parts of the world from small companies to large corporations and in my view your customer service ranks at the very top.
I was kept informed throughout the order and delivery process via email and telephone conversations from your team.
I would have no hesitation in recommending your company as a supplier. Top quality products and service all the way.
Please feel free to use my comments in your customer feedback section of your web site if you wish to do so.
Again, many thanks.
My new door arrived today, at 7.50am via Oban Express. It is a very substantial door and I am delighted with it. My husband is most impressed - and he takes a lot of impressing! Should we or anyone we know need a new door we will recommend your website.
I just wanted to drop you a line to let you know how pleased we are with our Ealing Rose door. It has totally transformed the front of the house and the hallway from within. We are delighted with it and also with your service, which was excellent. We would have no hesitation in reccommending you and iun fact have already done so to our next door neighbour who has been admiring the door for a few days now!
Best wishes and thanks again for your first class service,
A. G. (West London)
Received the doors today, so I thought I'd send a quick email to thank you and all your team for a very good job, very well done.
I'm delighted with the quality and finish of the doors and will highly recommend you in the future to anyone looking to replace their doors.
Also the guy who delivered them was very careful, and placed them exactly where I wanted them. ---- Top class service.
Thanks for advising and dealing with our door order,
It arrived on monday and looks even better than the images on the website.
Great value, Great product, Great service.
I received the door pair today as scheduled and wanted to say that I was really pleased with the service from both you and your courier.
Hopefully I'll be equally as impressed with my product choice when they are fitted!
Just wanted to say how pleased I was with the product, price and service
A great product (the Hardwoord Estate Crown front door). Very well made and VERY heavy !
Best price on the market - NO-ONE could touch it - even the biggest names
Great service - fast email confirmations of orders etc. Good to speak to on the phone and delivered with a smile exactly when you said it would
Appreciated and good luck with your business - you deserve it
I notice that you are looking for feedback.
I would therefore like to say that the Doordeals team were delightful to deal with.
I was particularly impressed by the delivery staff who were polite and punctual.
Regards, M Skelton
Door has arrived and all seems to be okay; thanks again for a first class service!
Best regards, Mark Gradden
Doors/Glass have arrived and are very good quality.
I had particular deadlines/dates re: joiners which Doordeals dealt with superbly.
I would recommend without hesitation.
Mr P R Smith, Durham.
Just a short note to say thank you for the doors. They are now hung and look just great. If you need a recommendation for anyone who has doubts please do give us a shout.
Once again thanks for a great product,
Regards, Steve Rowe
I would just like to take the opportunity to say how pleased with the service you gave and the quality of the doors and frame we bought!
Thanks, Dan Patten
Hi Martin, thank you so much for sorting my order at what is a very difficult time. You told me what you could do for us rather than what you couldn't a service that was sadly lacking with your competitors.
We thank you for your kindness and understanding of our situation.
Regards, Mrs C.
Hello all at Door Deals !
What fantastic service ! The "Croft" doors are just what we were looking for. They arrived when you said they would, in fact two arrived over two months ahead of scheduled date and the drivers were courteous and helpful and on time !
I cannot recommend you highly enough - so rare in this day and age.
Regards M M Jones
Good Morning Steve,
Received the goods 7.30ish thank you. Only checked the doors which look excellent.
Just want to put on record the superb service we have received from our initial enquiry through to ordering and sorting out the quick delivery, your driver was exceptional and helpful considering he must have been on the road since 5.30. I will not hesitate in recommending your company to family, friends, colleagues and business associates. All I need to do now is put the doors up.
Kind Regards, Derek Hurst.
Thanks for the delivery of our new french doors, excellent service. We will be using you guys again when i move into my new house.
Just wanted to pass on my thoughts on dealing with your company.
Firstly, you kindly responded to my email out of hours and I believe you were on holiday. Secondly, Steve Fox and the office did all they could to sort my order, speaking to Couriers to see if they could change around slots etc. Steve got back to as soon as he could and arranged around me to deliver.
All this for 1 small order of door and a couple of hinges!!
Thank you so much and please pass on my thanks, superb service I will use again and will recommend to everyone!
Kind Regards, Jim Clapham
Hi Mr Fox,
The doors were delivered and Tony gave me a call to give notice of his arrival.
Thanks for an efficient and helpful service.
Kind Regards, Jago
An excellent company is nothing without an excellent workforce behind it. I would just like to say on behalf of my wife and myself a big thank you to all the team involved in making our door purchase with Doordeals such a pleasure. Excellent transaction, THANK YOU ALL, you have made us old 'uns very happy.
Kind Regards, Russ and Joy
Thanks for the doors, had them hung today. Fantastic! Great service and communication. Well Done.
Just to let you know that the door has reached us safely and it's perfect, we love it (and, even with the shipping cost, it's saves us a heap versus buying here in France). Thanks so much and thanks for ensuring that our shower doors arrived also.
Kind Regards, Kate.
May I thank you for the exceptional service I received from your company. The doors are of excellent quality and arrived before you said they would, in time for me to have them fitted before I went into hospital. Thank you so much for everything.
Regards Mrs Alex Smith
Just wanted to say thanks for the doors which arrived safely on Friday. They really are nice quality and look superb when fitted. Thanks for all your help with the quotes, sorry I messed you about a bit. I am really impressed with both the doors and the level of service I have received from you both on this and my previous order and I wouldn't hesitate in recommending you. Hopefully I will be contacting you later in the year for the remaining doors.
Best Regards, Gary Midwinter.