Delivery Information

Delivery Information - Please Read

Delivery Charges:

We aim to package all items as best we can, normally in cardboard boxe’s on glazed doors and with timber lippings to protect the top and bottom edges, to try to prevent damage to the items in transit. All items are thoroughly checked for damage before dispatch. However, we cannot account for problems during transit so please be sure to use the following procedure upon receiving your delivery, while the driver is STILL PRESENT and BEFORE signing for it:

1. Check the number of items is correct to what is on the courier’s delivery sheet.
2. Check the package over and if any part appears damaged or torn the consignment MUST BE signed for as damaged on the courier’s sheet.
3. Inspect the item as best you can while packaged, ideally unpack and check the item thoroughly.

If the package is damaged it MUST be documented on the couriers delivery notes. This is a condition of the couriers insurance that covers your item. Failure to do this will result in no cover for your item and replacements will be at your cost.

If the packaging is damaged but the goods are fine, then you need not take any further action. If the goods are damaged please follow the below instructions.

Damages

If the worst happens and your item is delivered damaged, please call us ASAP on 01142 ?????? to inform us. We will then organize for a courier to collect the item (if it has not been already returned). Once the item has returned to us we and we have checked it off, we will dispatch new goods to you AS SOON AS WE CAN.

NOTE: Replacements can only be sent free of charge if you have declared the item damaged on the couriers note. We reserve the right to refuse or charge for replacements if these steps have not been reasonably followed. We cannot be held liable for fitting costs incurred by goods arriving late or damaged. It is better to wait until you have the goods before you organize the fitting.

Returns

1. We need to be notified of any returns within 1 day of receipt.
2. Goods must be returned in the condition they are received in. e.g. in original packaging, not altered.
3. Any returns are the buyer’s responsibility to return to us. We can arrange collection at your cost.
4. Goods returned due to incorrect ordering or over ordering are subject to a 20% handling charge.
5. Postage costs cannot be refunded on any goods ordered in error.
6. Any refund will be given once the goods have been inspected after arriving back to us.
7. If the goods are faulty we will replace or refund in full.
8. Goods must be signed for as faulty on arrival. This covers us and you for your replacement, should the courier have damaged the goods.
9. We cannot be held liable for fitting costs incurred by goods arriving late or damaged.
10. Any made to measure goods purchased may only be returned if faulty. If they are wrong due to your measurements being incorrect, and it has been made to the agreed sizes, we will not refund or exchange.
11. Any Slight second or part damaged goods cannot be returned.
12. For goods that are damaged we will either exchange them or provide a full refund. This does not affect your statutory rights as a consumer.
13. We reserve the right to refuse returns or refunds should the items not be returned to us in a saleable condition.