We have a number of methods of delivery which we use to deliver orders to customers throughout the country.
Where possible, we prefer to deliver the doors on our own customised vehicles in order to be in full control of the delivery and the goods loaded on to the van.
Deliveries on our own vehicles
We prefer where possible to bring the items you order to you on our own, specially customised vehicles. The main reasons for this are:
- We are in control of goods the whole time (no third party courier damages)
- Our vehicles are customised for better transporting of doors, frames and similar items
- Our staff are experienced in handling doors
- We are able to be more specific on what time we are with you
- We can arrange to contact you two hours, one hour or 30 minutes before we arrive, meaning you don't waste the whole day waiting in
Whenever it's possible, we'll opt for this method of delivery. This way we can be sure that delivery is done to our standards and we aren't relying on a third party, meaning the goods will arrive in the perfect condition they left our warehouse.
All our vehicles are fitted with satellite tracking systems and satellite navigation systems - allowing us to effectively monitor deliveries and the drivers to find you efficiently.
Deliveries via a specialised courier
We also have the option of sending items via a third party courier, this helps us to maintain a frequency of deliveries within less popular postcodes.
Our logistics partners are always chosen with quality of service in mind, so they are better geared up for transporting such goods than standard couriers.
This method will be used in situations where delivery on our own vehicles isn't possible within a reasonable period of time.
Deliveries via these couriers are normally within 7 working days of the booking being made, the couriers will always be in touch via telephone to arrange delivery.
Deliveries via a next day courier
On some items, it is possible for us to dispatch items via a next day courier.
This method is generally used for orders with only accessories, or with particular doors without glazing.
Once items have been dispatched via next day courier, we will normally email tracking details for the consignment enabling you to keep an eye on the delivery.
Deliveries via a pallet network
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In certain instances, after speaking with the customer, we may be able to offer delivery via a pallet network. When a pallet network is used, a kerbside delivery will be made, requiring the customer to take responsibility for taking the items from the kerbside into their property.