Delivery - Frequently Asked Questions

When will my order be delivered?   How much will delivery cost?   Who delivers my order?

The following is a list of the most frequently asked questions relating to delivery along with detailed answers from ourselves. Should you have a question that doesn't appear on this list, please do contact us on 0114 2557800, info@doordeals.co.uk or catch us on the online chat facility which will appear in the bottom right of the website during office hours.

Questions

Answers

  • When will my order be delivered?

    Here at Doordeals we always aim to deliver your doors as quickly as possible and we'll always do what we can to accommodate special requests. We don't show exact delivery times on our website due to different items taking different lengths of time to arrive, which can often depend on your specific location.

    If you are working to a deadline we, as always, will do all we can to get the goods to you as soon as possible and within your required timescale. In instances where timescales are imperative, please give us a call (0114 2557800) or send an email with what you want, where you want it and when you want it for. We are an honest bunch and will let you know the realistic likelihood of meeting your requirements. One thing is for sure we ALWAYS aim to work around the customer, so please don’t hesitate to get in touch with any questions you may have.

    Once an order is placed with us, we'll keep you up to date throughout the entire process. When the order is processed by the staff in our office, you'll get an email advising of the expected lead time. Following on from this, we'll communicate with you via email with any updates to your order and with information on the dispatch and delivery of your items.

    As soon as the order is ready for dispatch from our warehouse, we'll look at the most suitable method of delivery at which point either ourselves or our appointed couriers will be in touch to advise.



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  • How much will delivery cost me?

    The cost of delivery of your order will depend on the items you order (i.e. the number of doors and frames) and the location to which you require delivery to.

    We prefer to be up-front with our delivery costs, which are always displayed separately rather than being added to the selling price of the product. These can be found on our Delivery page (click here to view).

    We also have a handy delivery calculator, which will tell you how much the items you've added to your basket would cost to deliver to a postcode of your choice:

    Delivery Calculator

    Using our Delivery calculator is easy, simply:

    - Add the items you are interested in to your basket
    - Click on "View Basket", in the top right hand side of the website
    - You'll see the list of items and quantities that you've selected, at the bottom of this list, you'll be invited to enter a postcode. Enter the required postcode and click "Calculate".
    - The cost of delivery and a total price for the order will now be shown.

    If at any stage you aren't sure of the delivery cost, please feel free to get in touch. Providing we know the items you require and your delivery postcode, we'll always be able to give you a cost and estimated lead time.



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  • Do I have to sign for delivery?

    Whether your order is delivered on our own vehicles or our appointed couriers, we will require a person over the age of 18 to sign for the goods as proof of receipt in good condition.

    It's not an absolute requirement that the signature is from the person specified on the order - it could be someone signing on your behalf, but we'd always recommend you sign for your own goods.

    All goods must be checked upon arrival for damage, defects or shortages against the delivery note. Please *DO NOT* sign for goods without first ensuring that you are happy they have been received in good and serviceable condition. Your signature is acceptance of the goods and we cannot accept any claims for damages after they have been signed for.

    Please do not sign for goods as "unchecked" or "unexamined" as our delivery partners do not recognise this should a reason for claims arise.

    If having someone on site to sign for the goods is a problem, in some instances customers have the opportunity to inform Doordeals that they would like their goods to be left with a neighbour or left unattended in a garden shed, porch or other outbuilding. If a customer requests that goods are be left unsigned for, an email confirming this must be received prior to the delivery stipulating where the goods are to be left, which must be easily accessible and at ground floor level.

    In instances where a customer opts for this option, they must accept full responsibility for the goods once they are left.



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  • I need my order for a specific date - is this possible?

    If you are working to a particular deadline we will always do whatever we can to supply your order to meet this date. In instances where an order is particularly time sensitive, please make us aware of this, either by adding a note to your order or by calling us on 0114 2557800.

    We'll always give you an honest answer as to whether or not the date is realistic and can be met and will do whatever we can to accommodate this.



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  • How will my order be delivered?

    We have a number of methods of delivery which we use to deliver orders to customers throughout the country.

    Where possible, we prefer to deliver the doors on our own customised vehicles in order to be in full control of the delivery and the goods loaded on to the van.

    Deliveries on our own vehicles
    We prefer where possible to bring the items you order to you on our own, specially customised vehicles. The main reasons for this are:

    - We are in control of goods the whole time (no third party courier damages)
    - Our vehicles are customised for better transporting of doors, frames and similar items
    - Our staff are experienced in handling doors
    - We are able to be more specific on what time we are with you
    - We can arrange to contact you two hours, one hour or 30 minutes before we arrive, meaning you don't waste the whole day waiting in

    Whenever it's possible, we'll opt for this method of delivery. This way we can be sure that delivery is done to our standards and we aren't relying on a third party, meaning the goods will arrive in the perfect condition they left our warehouse.

    All our vehicles are fitted with satellite tracking systems and satellite navigation systems - allowing us to effectively monitor deliveries and the drivers to find you efficiently.

    Deliveries via a specialised courier
    We also have the option of sending items via a third party courier, this helps us to maintain a frequency of deliveries within less popular postcodes.

    Our logistics partners are always chosen with quality of service in mind, so they are better geared up for transporting such goods than standard couriers.

    This method will be used in situations where delivery on our own vehicles isn't possible within a reasonable period of time.

    Deliveries via these couriers are normally within 7 working days of the booking being made, the couriers will always be in touch via telephone to arrange delivery.

    Deliveries via a next day courier
    On some items, it is possible for us to dispatch items via a next day courier.

    This method is generally used for orders with only accessories, or with particular doors without glazing.

    Once items have been dispatched via next day courier, we will normally email tracking details for the consignment enabling you to keep an eye on the delivery.

    Deliveries via a pallet network
    In certain instances, after speaking with the customer, we may be able to offer delivery via a pallet network. When a pallet network is used, a kerbside delivery will be made, requiring the customer to take responsibility for taking the items from the kerbside into their property.



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  • Will all my items arrive at the same time?

    In the majority of cases, we'll dispatch your order once all of the items of the order are ready in our warehouse. Should there be a particular part of your order you need before the rest, it is possible to send an order out in parts. Please contact us for details.



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  • Can I collect my order instead?

    Of course! It's no problem at all to collect your order from our warehouse and offices in Sheffield.

    We'd ask that you wait until we tell you the order is ready, but once it is, your welcome to call in at your convenience during our opening hours.

    Our address for collection is:

    Doordeals Ltd.
    Unit 3, Soho Works
    Saxon Road
    Sheffield
    S8 0XY

    You can find a map and directions to our premises on our "how to find us" page - http://www.doordeals.co.uk/how-to-find-us.aspx



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