Terms & Conditions
This page (together with the documents referred to on it) tells you the terms and conditions on which we supply any of the products listed on our website (www.doordeals.co.uk) to you. Please read these terms and conditions carefully before ordering any products from the site. You should understand that by ordering any of our products, whether this be online or via the telephone you agree to be bound by these terms and conditions.
A copy of these terms and conditions can be downloaded by clicking here.
1. These Terms
1.1 - What these terms cover. These are the terms and conditions on which we supply to you the products listed on our website, www.doordeals.co.uk.
1.2 - Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information about caring for the products. If you think that there is a mistake in these terms, please contact us to discuss.
2. INFORMATION ABOUT US AND HOW TO CONTACT US
2.1 - Who we are. We are Doordeals Limited a company registered in England and Wales. Our company registration number is 06288058 and our registered office is at Broombank Road, Chesterfield, S41 9QJ. Our registered VAT number is 916 2035 50.
2.2 - How to contact us. You can contact us by telephoning our customer service team at 0114 255 7800 or by writing to us at firstname.lastname@example.org or Broombank Road, Chesterfield, S41 9QJ.
2.3 - How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
2.4 - "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.
3. OUR CONTRACT WITH YOU
3.1 - How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us. This will be called a Processed Order Confirmation, an Order Acknowledgement email does not mean that the order has been accepted.
3.2 - If we cannot accept your order. If we are unable to accept your order, we will inform you of this and will refund you in full. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.
3.3 - Your order number. We will assign an order number to your order and tell you what it is when sending your Order Acknowledgement Email. It will help us if you can tell us the order number whenever you contact us about your order.
3.4 - We only sell to the UK and ROI. Our website sets out the postcodes we can deliver to. Unfortunately, we do not accept orders from or deliver to any other postcodes.
4. OUR PRODUCTS
4.1 - Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images. Please also remember that some of the products pictured on our website have been pre-finished (stained, waxed or lacquered) and therefore might not be an exact representation of the product you will receive.
4.2 - Making sure your measurements are accurate. If we are making the product to measurements you have given us you are responsible for ensuring that these measurements are correct. We will make the product to these measurements, but subject to a plus or minus 4mm tolerance. You can find information [and tips] on how to measure [on our website or] by contacting us.
5. YOUR RIGHTS TO MAKE CHANGES
5.1 - This clause only applies to orders of standard products; it does not apply to the purchase of custom made products. If you wish to make a change to your order, please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see clause 8- Your rights to end the contract).
5.2 - If you have ordered a custom made product (also referred to as custom sized, bespoke, purpose made, or made to customer spec) then once ordered, your product cannot be changed and you do not have the right to end the contract in the event of mistakes in ordering. Please contact us immediately if you have ordered a custom made product incorrectly and we will try to assist, but we are under no obligation to do so.
6. OUR RIGHTS TO MAKE CHANGES
6.1 - Minor changes to the products. We may change the product:
- a) to reflect changes in relevant laws and regulatory requirements (although we do not guarantee our products conform to building regulations documents part ‘L’); and
- b) because of variations in the timber caused by different batches of products.
7. PROVIDING THE PRODUCTS
7.1 - Delivery costs. The costs of delivery will be as displayed to you on our website.
7.2 - When we will provide the products. We will deliver them to you as soon as reasonably possible and we will contact you with an estimated delivery date, which for standard products, will usually be within 30 days after the day on which we accept your order. If we cannot supply a product within 30 days we will let you know. For custom made products the delivery time may be longer, but we will keep you informed. We will deliver your entire order in one delivery; we do not deliver products in separate parts unless a prior agreement has been reached.
7.3 - We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control (eg. if our suppliers delay their supply of your products to us) then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event. If the time for supply is essential, you must tell us when placing your order so we can confirm whether or not we can meet your deadline. Please do not book tradesmen to fit to the products until you have received and checked them as we cannot be responsible for the costs of cancellation of tradesmen due to goods not yet being delivered.
7.4 - Collection by you. If you have asked to collect the products from our premises, you will receive a collection confirmation email to let you know that your products are ready. You can collect them from us at any time during our usual working hours. You will be asked to produce identification and to sign for the products upon collection. Informing us of when you expect to collect the goods may mean that you receive them quicker. If you choose to collect products that you later wish to return, then you will have to return them to our premises.
7.5 - Delivery. We will deliver the products, either by a Doordeals delivery driver or using a reputable third party courier. Prior to the proposed delivery we will send you an email containing delivery information and/Or an SMS message to ask you to confirm that you will be available to take delivery. Delivery acceptance by you is required before the products are dispatched. On the evening prior to the delivery we will notify you of an estimated 3 hour delivery window.
7.6 - If you are not at home when the product is delivered. If no one is available at your address to take delivery and sign to confirm acceptance of the products we will leave you a note informing you of how to rearrange delivery or collect the products. If you arrange for us to deliver the products again, this will be at an additional cost to you. We would prefer not to leave the products outside the delivery address. However, if you ask us to, we will leave the products in a secure place specified by you. Eg. porch, shed, with a neighbour. Our responsibility for the products ends at the time we leave them, if they are damaged or missing, or have been left outside in bad weather, you must accept the risk of this.
7.7 - If you do not re-arrange delivery. If you do not collect the products from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and clause 10.2 will apply.
7.8 - Your legal rights if we deliver goods late. You have legal rights if we deliver any goods late. If we miss the agreed delivery deadline for any goods then you may treat the contract as at an end straight away if any of the following apply:
- a) we have refused to deliver the goods;
- b) delivery within the delivery deadline was essential (taking into account all the relevant circumstances); or
- c) you told us when you placed your order that delivery within the delivery deadline was essential.
7.9 - Setting a new deadline for delivery. If you do not wish to treat the contract as at an end straight away, or do not have the right to do so under clause 7.8, you can give us a new deadline for delivery, which must be reasonable, and you can treat the contract as at an end if we do not meet the new deadline.
7.10 - Ending the contract for late delivery. If you do choose to treat the contract as at an end for late delivery under clause 7.8 or clause 7.9, you can cancel your order for any of the goods before they are delivered to you. If you wish, you can cancel the order for some of those goods (not all of them), unless splitting them up would significantly reduce their value. After that we will refund any sums you have paid to us for the cancelled goods and their delivery. This may affect any discount or price reduction previously agreed.
7.11 - When you become responsible for the goods. Subject to clause 7.12 below, a product will be owned by you and be your responsibility from the time we deliver the product to the address you gave us or you collect it from us. We will ask you to sign a delivery note confirming that you have received all of the products, and that they are in good condition.
7.12 - When you own goods. You own the product once we have received payment in full. If, at the time of delivery, you have not paid for the goods, title to the goods shall not pass to you until we receive payment in full (in cash or cleared funds) for them, in which case title to the goods shall pass at the time of payment.
7.13 - Until title to the goods has passed to you, you shall:
- a) store the goods separately from all other goods held by you so that they remain readily identifiable as our property;
- b) not remove, deface or obscure any identifying mark or packaging on or relating to the goods; and
- c) maintain the goods in satisfactory condition and keep them insured against all risks for their full price from the date of delivery.
7.14 - What will happen if you do not give required information to us. We may need certain information from you so that we can supply the products to you, for example, measurements or required finish. If so, this will have been stated in the description of the products on our website. We will contact you to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and clause 10.2 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.
8. YOUR RIGHTS TO END THE CONTRACT
8.1 - Ending your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:
- a) If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product repaired or to get some or all of your money back), see clause 11;
- b) If you want to end the contract because of something we have done or have told you we are going to do, see clause 8.2;
- c) If you have just changed your mind about the product, and it is a standard product, see clause 8.3. You will be able to get a refund if you are within the cooling-off period, and you return the goods to us within 14 days;
- d) In all other cases (if we are not at fault and there is no right to change your mind), see clause 8.6.
8.2 - Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (e) below the contract will end immediately and we will refund you in full for any products which have not been provided. The reasons are:
- a) we have told you about an upcoming change to the product or these terms which you do not agree to;
- b) we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
- c) there is a risk that supply of the products may be significantly delayed because of events outside our control;
- d) we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than [30 days]; or
- e) you have a legal right to end the contract because of something we have done wrong (including because we have delivered late (see clause 7.8).
8.3 - Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most products bought online you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.
8.4 - When you don't have the right to change your mind. You do not have a right to change your mind in respect of custom made products.
8.5 - How long do I have to change my mind? You have the time before delivery and 14 days from the day you receive the goods.
8.6 - Ending the contract where there is no right to change your mind. If you want to return the goods after they have been delivered and the 14 day cooling off period has passed, we may, as a gesture of goodwill, offer to purchase the goods back from you, at a price to be agreed between us and provided the goods are still wrapped and fit for resale.
9. HOW TO END THE CONTRACT WITH US (INCLUDING IF YOU HAVE CHANGED YOUR MIND)
9.1 - Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following:
- a) Email. Email us at email@example.com. Please provide your name, home address, details of the order and, where available, your phone number and email address.
- b) By post. Write to us at Broombank Road, Chesterfield, S41 9QJ, including details of what you bought, when you ordered or received it and your name and address.
9.2 - Returning products after ending the contract. If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us at your cost and at your risk. You must either return the goods in person, or post them back to us at Broombank Road, Chesterfield, S41 9QJ. Please call customer services on 0114 255 7800 or email us at firstname.lastname@example.org for a return label or to arrange collection. If you are exercising your right to change your mind, we must receive the goods to our warehouse within 14 days of telling us you wish to end the contract, unless an alternative agreement has been made.
9.3 - When we will pay the costs of return. We will only pay the costs of return if the products are faulty or misdescribed. We will either arrange to collect the goods or arrange for a third party to collect the goods. In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return.
9.4 - What we charge for collection. If you are responsible for the costs of return, we may, at our discretion agree to collect the product from you, and we will charge you for the collection. The costs of collection are detailed on our delivery page please click here for more information.
9.5 - How we will refund you. We will refund you the price you paid for the products including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.
9.6 - When your refund will be made. We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then:
- a) If we have not offered to collect them, your refund will be made within 14 days from the day on which we receive the product back from you. For information about how to return a product to us, see clause 9.2.
- b) If you are changing your mind but making a new order, we will charge you for the new order and then refund your first order within 14 days of the new order.
- c) In all other cases, your refund will be made within 14 days of your telling us you have changed your mind.
10. OUR RIGHTS TO END THE CONTACT
10.1 - We may end the contract if you break it. We may end the contract for a product at any time by writing to you if:
- a) you do not make any payment to us when it is due and you still do not make payment within 14 days of us reminding you that payment is due;
- b) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products, for example, measurements for bespoke products;
- c) you do not, within a reasonable time, allow us to deliver the products to you or collect them from us; or
- d) you do not, within a reasonable time, allow us access to your premises to supply the services.
10.2 - You must compensate us if you break the contract. If we end the contract in the situations set out in clause 10.1 we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you for the net costs we will incur as a result of your breaking the contract such as delivery charges.
11. IF THERE IS A PROBLEM WITH THE PRODUCT
11.1 - How to tell us about problems. If you have any questions or complaints about the product, please contact us. You can telephone our customer service team at 0114 255 7800 or write to us at email@example.com or Broombank Road, Chesterfield, S41 9QJ.
11.2 - Summary of your legal rights. We are under a legal duty to supply products that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the product. Nothing in these terms will affect your legal rights.
11.3 - Timber Doors are conditionally guaranteed against faulty manufacture for a period of 12 calendar months, any door or component found to be faulty during this period will be replaced free of charge providing that proper treatment and weather protection has been applied in the correct quantity and method to protect the timber. After the end of our warranty periods described above, any extended warranty given by a manufacturer, importer or import agent will be covered by them. We will advise you and provide contact details for the relevant party in order for you to resolve any query or claim. We will accept no liability for any claim after the above described warranty periods.
12. PRICE AND PAYMENT
12.1 - Where to find the price for the product. The price of the product (which includes VAT) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the product advised to you is correct. However please see clause 12.3 for what happens if we discover an error in the price of the product you order.
12.2 - We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.
12.3 - What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.
12.4 - When you must pay and how you must pay. We accept payment with all usual debit and credit cards (excluding American Express) by Paypal, and by BACS, cash and cheque. You must pay for the products in cleared funds before we dispatch them.
12.5 - What to do if you think an invoice is wrong. If you think an invoice is wrong please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved we will charge you interest on correctly invoiced sums from the original due date.
13. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU
13.1 - We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process. PLEASE DO NOT BOOK TRADESMEN TO FIT YOUR PRODUCTS BEFORE THEY HAVE BEEN DELIVERED AND CHECKED BY YOU AS WE WILL NOT BE RESPONSIBLE FOR ANY CHARGES.
13.2 - We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products as summarised at clause 11.2; and for defective products under the Consumer Protection Act 1987.
13.3 - We are not liable for business losses. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
14. HOW MAY USE YOUR PERSONAL INFORMATION
14.1 - How we will use your personal information. We will use the personal information you provide to us:
- a) to supply the products to you;
- b) to process your payment for the products; and
- c) if you agreed to this during the order process, to give you information about similar products that we provide, but you may stop receiving this at any time by contacting us.
14.2 - We will only give your personal information to third parties where the law either requires or allows us to do so.
15. OTHER IMPORTANT TERMS
15.1 - Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.
15.2 - If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
15.3 - Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.
15.4 - Alternative dispute resolution. Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may want to contact the alternative dispute resolution provider we use. You can submit a complaint to Small Claims Mediation (UK) Limited via their website at http://www.small-claims-mediation.co.uk. Small Claims Mediation (UK) Limited will not charge you for making a complaint and if you are not satisfied with the outcome you can still bring legal proceedings. In addition, please note that disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform.
15.5 - Door Care Guides. It is important that our products are treated in accordance with the guides provided at the end of these terms and with the products. Therefore, these guides form part of our contract with you.
Door Care Guides - Click to view our Door Care Guide
Model Cancellation Form - Click here to view an example Cancellation Form
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